Last updated: September 19, 2023
Introduction
Thank you for choosing to shop with King Aliff. We appreciate your trust in us, and your satisfaction is our top priority. This policy outlines the terms and conditions for returns and refunds, ensuring a smooth shopping experience for you.
Summary:
- You have the right to cancel your order within 7 days of receiving the goods, no questions asked.
- Returned goods must meet specific conditions to be eligible for a refund.
- We recommend using an insured and trackable mail service for returns.
- If you received the item as a gift, we offer gift credit or refunds to the original purchaser.
Interpretation and Definitions
Interpretation: The terms with initial capitalization have specific meanings under this policy.
Definitions:
- Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to Bumbu Agency Sdn Bhd, 1-3A, Level 4, JLN PJS 5/30 PETALING JAYA CITY CENTER 46150 PETALING JAYA SELANGOR.
- Goods refer to items available for purchase on our website.
- Orders mean your requests to purchase goods from us.
- Service refers to our website, accessible from https://www.kingaliff.com.
- You means the individual or legal entity using our service.
Your Order Cancellation Rights
You have the right to cancel your order within 7 days from the date you receive the goods, with no need to provide a reason.
To exercise your cancellation right:
- Email: [email protected]
- Phone: +60126764769
Upon cancellation, we will process your refund within 14 days. The refund will be issued using the same payment method you used for the order, and you won’t incur any fees.
Conditions for Returns (Digital Products)
To be eligible for a return of a digital product, the following conditions must be met:
- The digital product was purchased within the last 7 days.
- You have not downloaded or accessed the digital product.
Please note that only digital products explicitly marked as refundable on our website are eligible for refunds. If a digital product is not labeled as refundable, we may offer alternatives or technical support.
Conditions for Returns (Physical Products)
To be eligible for a return of physical products, the following conditions must be met:
- The physical goods were purchased within the last 7 days.
- The physical goods are in their original packaging, unopened and undamaged.
The following goods cannot be returned:
- Goods made to your specifications or personalized.
- Goods unsuitable for return due to health protection, hygiene reasons, or if they were unsealed after delivery.
- Goods that have been inseparably mixed with other items.
We reserve the right to refuse returns that do not meet the above conditions.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. Please send the goods to:
1-3A, LEVEL 4, JLN PJS 5/30 PETALING JAYA CITY CENTER 46150 PETALING JAYA SELANGOR
For your protection, we recommend using an insured and trackable mail service. Refunds cannot be issued without proof of return delivery.
Gifts
If you received the goods as a gift and they were shipped directly to you, you will receive a gift credit for the return’s value. Once we receive the returned product, we will issue a gift certificate to you.
If the goods were not marked as a gift when purchased or were sent to the gift giver, we will refund the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy or need assistance, please reach out to us:
- Email: [email protected]
- Phone: +60126764769
Please note that this policy is subject to legal compliance and will be periodically updated. Your satisfaction is our priority, and we appreciate your trust in King Aliff.